{"id":7731,"date":"2022-05-09T14:49:27","date_gmt":"2022-05-09T14:49:27","guid":{"rendered":"https:\/\/www.kleverkey.com\/faq\/"},"modified":"2023-01-12T15:49:32","modified_gmt":"2023-01-12T15:49:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kleverkey.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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Frequently Asked Questions (FAQ)<\/h2>\n

[\/vc_column_text][vc_empty_space empty_h=”2″][vc_column_text]Here you will find questions we often hear from our customers and our answers to them. If you have a question that you don’t get answered here, you can always reach us through the chat (bottom left).[\/vc_column_text][vc_accordion history=”yes” active_tab=”0″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How secure is a cloud locking system like KleverKey’s?” tab_id=”1611931684-1-961628516960299″ slug=”sicherheit”][vc_column_text]<\/p>\n

The general security of a cloud-based (online) locking system is very high.<\/strong> An electronic locking system opens up new security-related possibilities that a classic system does not offer: immediate withdrawal of authorization in the event of key loss, control of use, no unauthorized disclosure and a complete overview at all times. On the other hand, KleverKey uses modern encryption and authentication methods to ensure IT security at all times.<\/p>\n

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Thanks to our cloud architecture, all interactions between authorized persons, the locks and the management software are 100% traceable. Thus, our support staff can locate errors without any doubt<\/strong> and help the administrator or user very quickly and show a solution. Teure Wartungsarbeiten vor Ort sind somit nicht erforderlich, was die Kosten reduziert. Sollte mal ein Schloss defekt sein, erh\u00e4lt der Kunde umgehend ein Austauschschloss zugestellt. The way to the KleverKey support is possible without detours by phone or e-mail.<\/p>\n

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Managing locks via a secure cloud offers countless benefits. To ensure that this software infrastructure functions reliably, remains secure at all times and the range of functions can be continuously adapted to your needs (continuous innovation), a team of developers is permanently working on the KleverKey software. This gives you the certainty of using a solution that works at the cutting edge today, tomorrow and even in 10 years’ time.<\/strong> For this service you pay a subscription fee. But actually it was no different in the past: Software for professional use was offered together with a maintenance contract and limited runtime.<\/p>\n

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We have implemented processes and measures aimed at ensuring that no outages occur. Here you will finde some examples:<\/span><\/p>\n